GSTN Helpdesk handles over 56,000 taxpayer issues in one month of lockdown

GST Community Helpdesk on Sunday stated it has dealt with over 56,000 taxpayer points in a single month because the nationwide lockdown was imposed on March 25.
In line with information from GSTN, over 19,552 tickets raised by taxpayers had been resolved between March 25 and April 24. The best variety of tickets dealt with in a day was 2,766 and the best variety of calls dealt with was 1,776.

"Nevertheless, because of the lockdown, there's a steep dip skilled within the name and ticket quantity pattern at GST helpdesk. The whole acquired transactions (influx of calls and GRP tickets) are roughly 20 per cent of the standard quantity pattern," GSTN stated.

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Earlier than the lockdown, on a mean, GST helpdesk would obtain round 8,000 to 10,000 calls day by day, whereas round 2,000 tickets had been raised on the GRP portal every day.

The GST Helpdesk, whose 65 per cent of employees labored from house, was absolutely operational by its toll-free quantity from 9 am to 9 pm serving in 12 languages, it added.

GSTN CEO Prakash Kumar stated assist desk brokers needed to earn a living from home, calls needed to be routed to them at their cellphone and this was performed in a secured method.
"This was not a small job, however necessity made GSTN and its tech associate Tech Mahindra to do that. Right this moment, a very good variety of associates are offering helpdesk assist to GST stakeholders. We'd proceed to work making certain 360-degree security of individuals and course of to fight the scenario," Kumar added.

Out of the 12 languages, the Hindi Helpdesk providers acquired the best variety of calls comprising 61.66 per cent of the entire name quantity, adopted by English language with 14.80 per cent quantity. Marathi at 4.75 per cent acquired the third-highest variety of calls, intently adopted by Gujarati 3.65 per cent, Telugu Three per cent, Bengali 2.93 per cent and Tamil 2.86 per cent. The opposite languages are Kannada, Punjabi, Oriya, Malayalam and Assamese which registered lesser name quantity respectively.

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